Senior Technical Lead - Managed Services - No 1

Years of Experience : 8+
  • Lead the 24/7 Managed Services Team, Plan the shifts, leave, training etcWork with the customer in case of any Technical EscalationLeads projects delivering architectural level requirements and supervising activities related to deployment, configuration, testing, and troubleshootingOnboard the Managed Service team to new customers Take Weekly, Monthly and Quarterly Meeting with Customers for the Status SyncMake sure the daily activities assigned to the managed service team is doneMaintain a healthy project statusAble to handle the customer demands and requestsProvide the support for other team membersFlexible work approach, based on the job requirementsBeing able to understand complex business processes and activities
  • Qualifications:Min 8 years relevant Experience Hand on Experience in Azure or AWS. Had experience in Managing Technical Managed Service TeamGood experience with ITSM Operational processGood Understanding of Terraform, AnsibleGood understanding of K8s Good Understanding of DevOps tools, Azure DevOps, Gitlab, GitHubGood Understanding of Linux/Windows